FAQ

Contents:

ORDERING / AVAILABILITY QUESTIONS

Q: When should I order succulents for a future wedding or event?

A: We always recommend ordering sooner rather than later for future events in order to ensure availability, even if it's months away. We will gladly hold any order to ship when you want them.

Q: Why are you out of stock on certain plants? When will they be available again?

A: We ship year-round, and we’re constantly propagating new plants. If we’re out of stock on a certain plant now, we may have it ready to ship again in the near future. You can give us a call at 1-877-656-4035 and let us know what you need.

Q: Can I choose the plants I want in a wholesale plug tray?

A: Selection is our choice and will be made for color, texture and variety. We do try to accommodate special requests when possible; call us toll free at 1-877-656-4035.

Q: Why do some individual plants cost more than others?

A: Generally, we price our plants based on how difficult they are for us to grow and manage. Some plants are fast growing and create many offsets so they are typically less expensive. Others take much longer to grow or are not nearly as prolific, so we need to price them a little bit higher.

SHIPPING QUESTIONS

Q: Do you ship succulents in the fall or winter?

A: Yes, we ship succulents year-round. However, not all plants are available all the time. In the winter, for example, many Sedum are dormant, so we do not ship many Sedums during winter.

Q: When you ship plants, are they going to be OK sitting in a box for multiple days?

A: Yes, absolutely. We have been shipping succulents nationwide from our California location for years. We rarely have any complaints about the condition of the plants when they arrive. In fact, we actually get lots of feedback from customers who are surprised at how great they look upon arrival. Check out some real customer testimonials here. There are some exceptions in extremely hot or cold conditions; we may hold a shipment if we think it may be damaged because of extreme conditions.

Q: How long is it going to take to receive my shipment after I place the order?

A: We do all of our regular shipping on Monday and Tuesday, so if you order later than Tuesday at noon, your order will ship the following Monday. However, we can ship on Wed-Fri by request.

If you order with Expedited Shipping, the shipping time will be 3 business days maximum, not including date of shipment. If you order with Free Shipping, the shipping time will be 5 business days maximum, not including date of shipment.

Q: Will you replace my broken or dead plants?

A: We will replace any plants that are broken or dead upon arrival. Send us a message via the contact page or call: 1-877-656-4035, M-F 7-4 Pacific.

PLANT CARE QUESTIONS

Q: How hardy are your succulents?

A: For all plants in the Hardy Succulents category, assume zone 5 (-20F) unless stated otherwise. Some super hardy varieties are zone 4 or zone 3. For plants in the Soft Succulents category, assume zone 9 (20F) unless stated otherwise.

Q: What is my hardiness zone?

A: Please refer to this map:

Q: Will hardy succulents work as indoor plants?

A: Even though we typically recommend Soft Succulents, any succulents will work for indoor plants as long as you put them in a location that provides them with plenty of natural light. You’ll know if a plant is not getting enough light when its colors fade and it changes shape in strange ways.

Q: How often do I need to water my succulents?

A: Succulents need water when the top soil around the plant looks dry. In semi-shade environments, once per week is typical. In sunny environments, they may need water twice per week. The best time to water is early morning or evening.

Q: For trays, how long can I keep the plants in the tray after it arrives?

A: You can keep them in the tray for 2 weeks to 1 month depending on where you put them and how you care for them. If the plants need to stay in the tray for an extended period of time, we recommend storing the tray in a semi-shade or filter shade spot, and be sure to water them once or twice per week.

Q: Can I plant Sempervivum and Sedum together in the same growing area?

A: Yes you can, because their hardiness, soil, watering, and light requirements are all similar. However, please be aware that during warm months, the Sedums are much more aggressive growers. If you don't watch them, the Sedums can completely overtake the Semps and cause them harm. Fortunately, they are really easy to control, just pinch and cut them back as necessary.

Q: What kind of soil to transplant into?

A: We recommend any well draining soil or cactus / succulent mix at your local garden center. Avoid normal flower soil, or add 50% perlite or pumice if you don’t have access to a well draining soil.

Q: What kind of fertilizer should I use?

A: Adding bone meal and/or a low nitrogen slow release fertilizer such as 2-10-10 is recommended for best results.

PLANT APPEARANCE QUESTIONS

Q: Why is the color of the succulent I received different than in the photo?

A: Most succulents will generally look like their photos when they arrive. However, some succulents (Sempervivum especially) change color gradually throughout the year. Our photos typically show them during their "peak" season for color, which should be noted in the description. Also, please be aware that all succulents ship in a dark box, and if you opt for free ground shipping, they may lose some color during their journey to your location. Do not worry; this color change is always temporary. They will recover rapidly once they get sufficient sunlight and water.

Q: Help, my succulents are bleaching, fading, and/or stretching, what’s wrong?

A: Your succulents are not getting sufficient sunlight. Move them to an area that gets at least some sunshine during the day. Most succulents like direct sun when the temperatures are low (mornings / evenings) and filtered sun or partial shade when temperatures are high (mid-afternoon).