Shipping & Ordering

Quality Guarantee

14 Day Quality Guarantee Details

The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shipping live plants, sometimes things don’t quite go as expected. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers:

Our plants and products are guaranteed to be of excellent quality, well-rooted and disease free. If plants do not arrive in prime condition, customers may choose one of the following options

  • Store credit + 10% (e.g.: $5 purchase + 10% = $5.50 store credit)
  • Credit card or PayPal refund
  • Replacement plants (if possible)

This guarantee applies to all plants and products for up to 14 days after delivery.

COVERED BY QUALITY GUARANTEE:

No roots

No roots

(applicable to plugs and potted plants only)

Root Rot

Root Rot

Disease

Disease

Broken Stems

Broken Stems

Pest infestation

Pest infestation

(mealy bug, aphids, scale, etc)

PLEASE NOTE: Most pests on leaves can be easily removed with mild soapy water or by spraying with 70% isopropyl alcohol

Numerous broken or missing leaves

Numerous broken or missing leaves

Incorrect or missing plant or product

Incorrect or missing plant or product

Visible damage to pots, planters, or other accessories

Visible damage to pots, planters, or other accessories

NOT COVERED BY QUALITY GUARANTEE:

Dried or wilted bottom leaves

Dried or wilted bottom leaves

(naturally occurring in all plants; can be easily pulled off without damaging the plant)

Potting soil on leaves

Potting soil on leaves

(easily washed off with first watering)

A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact

A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact

Minor color / shape differences from photograph in product listings

Minor color / shape differences from photograph in product listings

(many succulents change color / shape continuously)

Assorted products that differ from product photograph

Assorted products that differ from product photograph

(e.g. sets and trays where selection is our choice)

Extreme neglect and disregard of included care instructions

Extreme neglect and disregard of included care instructions

PLEASE NOTE:

  • Packages must be retrieved and opened within 24 hours of delivery to qualify for returns, refunds, or store credit.
  • If the tracking information for your order shows a "delivered" status, but you have not actually received your order, contact us within 48 hours to qualify for
    replacements, refunds, or store credit.
  • Photos of all damaged plants are required for any replacements or refunds.
  • REPLACEMENTS: Only the replacement plant(s) will be included in a replacement shipment. We will not add any additional plants to a replacement shipment.
    No substitutions will be sent; any replacements will match the original plant variety. Replacement option cannot be combined with store credit option.

Returns and Refunds

WHAT TO DO IF THERE’S AN ISSUE WITH YOUR ORDER:

If you have any of the issues covered by our guarantee, please follow these steps within 14 days of delivery:

  1. Send us a message using this form
  2. Attach photo(s) of the issue for our records (click / tap paperclip button).

We will respond within 2 business days.

Full refunds will be issued for any reason if your order is returned undamaged within 14 days of delivery.
Customer is responsible for return shipping fees and any damage that occurs during transit.

Contact Us

RETURN ADDRESS:
ATTN: Returns Dept.
Mountain Crest Gardens
402 Bridge St.
Fort Jones, CA 96032

Plant Size

If you feel your succulent is too small, please double check with the product listing prior to contacting us.
Many succulents are naturally small plants that may not completely fill a 2.0” pot.

One small and one large succulent

Shipping Info

How We Pack and Ship

General Packing Procedure
Plug Trays and Trays with Pots
Individual Plants and Collections
Unrooted Offsets, Cuttings, or Bare Root Plants
General Packing Procedure

We pack all shipments by hand. The plants are protected with recyclable crinkle paper, 100% biodegradable packing peanuts, and if necessary, recyclable paper bags, wrapping, or small cardboard boxes to protect fragile foliage.

Plug Trays and Trays with Pots

Our succulent plug tray products (soft & hardy) are grown and shipped in plastic plug trays. Trays with pots are grown and shipped in plastic pots contained in plastic holding flats. Plug trays with rows are labeled while assorted plug trays are not. All trays with pots are labeled.

The plants are shipped on the dry side to prevent rotting from occurring during shipment. All plugs and pots will arrive with the feeder roots intact, which reduces the transplant shock. When shipped bare root, feeder roots must re-establish. Plants may be slightly wilted upon arrival, but will recover rapidly upon receiving water and filtered light.

Individual Plants and Collections

Individual succulents and collections (soft & hardy) are shipped fully rooted in 2.0" square plastic pots with one small plastic identification tag per pot. The plants are shipped on the dry side to prevent rotting from occurring during shipment. All of our plants are easy to transplant out of their original containers. Plants may be very slightly wilted upon arrival, but will recover rapidly upon receiving water.

Unrooted Offsets, Cuttings, or Bare Root Plants

These low cost plants are shipped together in a paper bag and are not guaranteed to root after planting.

Shipping Schedule

Sunday

Monday

Shipping Day

Tuesday

Shipping Day

Same week shipping cut-off at 11:30AM PT

Wednesday

Shipping Day
(Busy/Holiday Weeks)

Thursday

Delivery Day

Friday

Delivery Day

Saturday

Delivery Day
(Busy/Holiday Weeks)

Orders are usually shipped on Mondays, Tuesdays and sometimes Wednesdays to minimize weekend delays and to allow plants to dry out sufficiently after watering (to avoid root rot). Note: During weeks with holidays, some orders may be shipped on Thursdays.

Same week shipping cut-off for new orders is Tuesday at 11:30AM Pacific Time. All orders received after that time will ship the following Monday or Tuesday. Note: If ordering on Monday or Tuesday via FedEx Express 2 Day or FedEx Express Priority Overnight, you must order by 9:00AM Pacific for same day rush shipping. Choosing these upgraded shipping methods after the order cutoff will still mean they are shipped the following week.

Orders are usually delivered on Thursdays & Fridays depending on your location and when you placed your order. Exceptions are holiday weeks when shippers are closed.

We ship year-round to all U.S. states and territories. Our shipping address is 402 Bridge Street, Fort Jones, CA 96032. We ship FedEx and USPS Priority Mail.

You can always request a special ship date while placing your order. For example, if you want to order early for a special event such as a wedding, just note your requested ship date in the order comments during checkout. This is a service our company happily provides, and we always recommend ordering sooner rather than later to ensure availability for your event.

Shipping Speed

Free Shipping
Fast Standard Shipping
FedEx Express 2 Day
FedEx Express Priority Overnight
Shipping to multiple locations
Holidays
Extreme Weather Notice

Free Shipping is 2 to 4 days, depending on your distance from California. These estimates do not include the day your order is shipped. For example, if you live in Ohio and your order is shipped on a Monday with 4 day shipping, expect the order on Friday of that same week.

Fast Standard Shipping is 2 to 3 days, depending on your distance from California. These estimates do not include the day your order is shipped. For example, if you live in New York City and your order is shipped on a Monday with 3 day shipping, expect the order on Thursday of that same week.

FedEx Express 2 Day guarantees 2 days in transit regardless of your location in the United States. It will also rush your order to the top of the queue on shipping days (Monday and Tuesday morning) to get them on the truck as soon as possible. Note: If ordering on Monday or Tuesday, you must order by 9:00AM Pacific for same day rush shipping.

FedEx Express Priority Overnight guarantees 1 day in transit with delivery before 12PM the next day regardless of your location in the United States. It will also rush your order to the top of the queue on shipping days (Monday and Tuesday morning) to get them on the truck as soon as possible. Note: If ordering on Monday or Tuesday, you must order by 9:00AM Pacific for same day rush shipping.

TO MULTIPLE LOCATIONS: We will not ship a single order to multiple locations with the original shipping fee. Each shipment will be charged a separate fee equal to our actual shipping cost.

HOLIDAYS: On a week including a holiday - Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Year's, etc. - shipping may be delayed until the following week.

EXTREME WEATHER NOTICE: We reserve the right to hold shipments during storms or periods of extreme heat or cold.

Hawaii, Alaska, and Other US Territories

Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories do not qualify for our free shipping offer. Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout. We do offer a discounted flat rate of $18 to Hawaii and Alaska for most shipments over $75. Guam and outlying islands have higher shipping rates.

Guam Shipping
UPDATED POLICY: Due to numerous factors out of our control that delay transit to Guam, we will no longer guarantee orders that are delayed past 4 days in transit. Buyer will assume all damage risk when delivery is delayed. Thank you for your understanding.

AIR PLANT NOTICE: Tillandsia Air Plants cannot be shipped to Hawaii due to state regulations.

No International Shipping

Due to strict import and export regulations on rooted plants, we are not able to offer international shipping.

Sketch of the globe focused on North America

Winter Shipping

We do our best to ship to all parts of the country during the winter, and we take measures to protect the plants from freezing during shipping. However, temperatures can be highly unpredictable during the cold months. Therefore, if you live in a cold winter area, we highly recommend adding one of our low cost shipping warmer heat packs to your order. Alternatively, when placing an order, you can request a later ship date to avoid the cold. Please note that Mountain Crest Gardens is not responsible for cold damage to packages without a heat pack. Thank you for your understanding.

WINTER & FALL APPEARANCE NOTICE: Most succulents shipped in winter and spring are smaller and greener than in spring and summer. Many are dormant or semi-dormant. With proper care they will all flourish in the warmer seasons.

Summer Shipping

Our plants are not in danger of dying during the hottest parts of summer, but they do sometimes look stretched or faded when they arrive after spending multiple days in a dark shipping box. They will always recover rapidly once removed from the box and given proper care. However, if you need them to look perfect upon arrival, we recommend using Fast Standard Shipping from mid-June through mid-September if you live on the east coast. Alternatively, when placing an order, you could request a later ship date if you are worried about extreme heat. Thank you!

Shipping Rates

Lower 48 States
Hawaii and Alaska
Puerto Rico and U.S. Islands
Guam and Northern Mariana Islands

Current Shipping Rates for Lower 48 (based on order sub-total):

FREE SHIPPING AVAILABLE FOR ORDERS OVER $75
Order Total Fast Standard Shipping Expedited Shipping Overnight Shipping
up to $15.00 $6.95 $14.95 $26.95
$15.01 to $30.00 $7.95 $15.95 $29.95
$30.01 to $45.00 $8.95 $17.95 $32.95
$45.01 to $60.00 $9.95 $18.95 $34.95
$60.01 to $75.00 $11.95 $21.95 $39.95
$75.01 to $105.00 $17.95 $30.95 $56.95
$105.01 to $140.00 $19.95 $33.95 $59.95
$140.01 to $175.00 $24.95 $41.95 $71.95
$175.01 to $210.00 $29.95 $47.95 $81.95
$210.01 to $350.00 $34.95 $54.95 $89.95
$350.01 to $500.00 $44.95 $67.95 $109.95
$500.01 to $750.00 $54.95 $79.95 $125.95
$750.01 to $1000.00 $69.95 $96.95 $149.95
$1000.01+ $84.95 $113.95 $169.95

Current Shipping Rates for AK & HI (based on order sub-total):

Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories do not qualify for our free shipping offer. Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout. We do offer a discounted flat rate of $17.95 to Hawaii and Alaska for most shipments over $75.

Order Total USPS Priority USPS Priority EXpress (Hawaii Only)
up to $15.00 $6.95 $18.95
$15.01 to $25.00 $8.95 $22.95
$25.01 to $35.00 $9.95 $25.95
$35.01 to $45.00 $11.95 $28.95
$45.01 to $60.00 $13.95 $33.95
$60.01 to $75.00 $16.95 $39.95
$75.01 to $105.00 $19.95 $44.95
$105.01 to $140.00 $24.95 $54.95
$140.01 to $175.00 $27.95 $58.95
$175.01 to $210.00 $30.95 $63.95
$210.01 to $300.00 $33.95 $67.95
$300.01 to $400.00 $39.95 $76.95
$400.01 to $500.00 $49.95 $92.95
$500.01 to $750.00 $69.95 $124.95
$750.01+ $89.95 $154.95

Current Shipping Rates for PR & US Islands (based on order sub-total):

Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories do not qualify for our free shipping offer. Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout.

Order Total Puerto Rico US Islands
up to $15.00 $8.95 $9.95
$15.01 to $25.00 $9.95 $10.95
$25.01 to $35.00 $10.95 $11.95
$35.01 to $45.00 $12.95 $13.95
$45.01 to $60.00 $14.95 $15.95
$60.01 to $75.00 $16.95 $17.95
$75.01 to $105.00 $19.95 $20.95
$105.01 to $140.00 $25.95 $26.95
$140.01 to $175.00 $28.95 $29.95
$175.01 to $210.00 $31.95 $32.95
$210.01 to $350.00 $41.95 $42.95
$350.01 to $500.00 $52.95 $53.95
$500.01 to $750.00 $79.95 $80.95
$750.00+ $99.95 $100.95

Current Guam Standard Shipping and US Island Shipping Rates(based on order sub-total):

Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories do not qualify for our free shipping offer. Guam and outlying islands have higher shipping rates.

Order Total Northern Mariana Islands & Guam
up to $20.00 $15.00
$20.01 to $40.00 $19.00
$40.01 to $60.00 $23.00
$60.01 to $80.00 $29.00
$80.01 to $100.00 $33.00
$100.01 to $150.00 $39.00
$150.01 to $200.00 $55.00
$200.01 to $250.00 $65.00
$250.01 to $300.00 $80.00
$300.01 to $350.00 $95.00
$350.01 to $400.00 $120.00
$400.01 to $500.00 $145.00
$500.01 to $750.00 $195.00
$750.01 to $1000.00 $280.00
$1000.01+ $350.00

Ordering Info

SAFE SHOPPING GUARANTEE

The online purchase area of Mountain Crest Gardens is secure. This means that any personal and private information you provide to us is protected by encryption and SSL (secure socket layer) technology. Your credit card information is held safely on our secure servers and is not transferred via email at any time. Click here for more info about our Safe Shopping Guarantee.

ORDERING OPTIONS

Our easy and secure online ordering system is fast and we use the latest technology to ensure your security and privacy. You can also call us toll free at 877-656-4035 or fax us at 530-468-2313. No matter how you place your order with us, we want you to have an exceptional shopping experience.

CHANGING ORDERS

You can request changes to your order up to one business day (24 hours) after order is placed.

COUPONS

We do not honor coupons from 3rd party coupon websites. Sorry, we cannot stack coupons; maximum one coupon can be used per order.

PAYPAL NOTICE:

Mountain Crest Gardens is a subsidiary of Growpro, Inc. All PayPal transactions and invoices with Mountain Crest Gardens will appear as Growpro Inc

Quantities and Plant Size

Sempervivum

Sempervivum

1-3 rosettes planted in a 2.0" square pot
max 3" diameter = 1 order

Sedum

Sedum

1 plant in a 2.0" square pot
max 4" height = 1 order

Sempervivum Heuffelii

Sempervivum Heuffelii

1 plant in a 2.0" square pot
max 3" diameter = 1 order

Other hardy succulents

Other hardy succulents

1 plant in a 2.0" square pot = 1 order

Soft Succulents

Soft Succulents

1 plant in a 2.0" square pot max 3" diameter / 4" height OR 3.5" round pot max 4.5" diameter / 5" height
(when available) = 1 order

Tillandsia Air Plants

Tillandsia Air Plants

1 paper wrapped unrooted plant of various sizes (see product photo for scale) = 1 order

Unrooted Cuttings

Unrooted Cuttings

assorted unrooted plants, assorted sizes = 1 order

Wholesale Orders

Mountain Crest Gardens offers a wide range of assorted bulk trays and sets at discounted prices. However, we are not a traditional wholesaler in the following ways:

  • Anybody can order our trays; no special wholesale accounts required.*
  • No order minimums
  • Bulk discounts are automatically applied when more than one tray is purchased at a time
  • Free 3-4 day FedEx or USPS Priority shipping available to the Lower 48 states
  • No inventory or availability lists are maintained for individual varieties

For assorted trays, selection is our choice and will be made for color, texture and variety. We do try to accommodate special requests when possible; feel free to send us a message or call us toll free: 877-656-4035 (M-F 7-4 Pacific).

*All resellers must fill out and submit this form and provide a scan or photo of their seller’s permit for tax purposes.