- Shipping Info
Free Shipping available on all orders over $75*
Our plants and products are guaranteed to be of excellent quality, well-rooted and disease free. If plants do not arrive in prime condition, customers may choose one of the following options:
- Store credit + 10% for a reorder
- Credit card or PayPal refund
- Replacement plants (if possible)
This guarantee applies to all plants for up to 2 weeks after delivery. Alternatively, full refunds will be issued for any reason if order is returned undamaged within 14 days of delivery.
We ship year-round to all 50 States. Our shipping address is 402 Bridge Street, Fort Jones, California 96032. We ship Fed-Ex, UPS, and USPS Priority Mail.
Orders are shipped on Mondays & Tuesdays to minimize plants in transit on the weekends and to allow plants to dry out sufficiently after watering (to avoid root rot). Our typical shipping cut-off for new orders on Tuesday is approximately 11:30 AM Pacific Time. Please note: during high volume weeks, orders may be shipped on Wednesdays as well.
You can always request a special ship date while placing your order. For example, if you want to order early for a special event such as a wedding, just note your requested ship date in the order comments during checkout. This is a service our company happily provides, and we always recommend ordering sooner than later to ensure availability for your event.
Fast Standard Shipping is 3 to 4 days, and Free Shipping is 4 to 10 days depending on your distance from California (Ground or USPS only). These ship speed ranges do not include the day your order is shipped. For example, if you live in New York City and your order is shipped on a Monday with Expedited Shipping, expect the order on Thursday or Friday of that same week. On a week including a holiday - Memorial Day, Labor Day, Thanksgiving, Christmas, New Year's, etc. - shipping may be delayed until the following week.
PLEASE NOTE: We reserve the right to hold shipments during periods of extreme cold or heat.
*Hawaii, Alaska, Puerto Rico
Hawaii, Alaska, and Puerto Rico do not qualify for our free shipping offer. Shipping to these areas is not possible with ground shipping, so all shipments must go USPS Priority 3 Day. The shipping fee is based on order size and is calculated at checkout. We do offer a discounted flat rate of $15 for all shipments over $75.
We do our best to ship to all parts of the country during the winter, and we take measures to protect the plants from freezing during shipping. However, temperatures can be highly unpredictable during the cold months. Therefore, if you live in a cold winter area, we do not recommend using the free ground shipping method from December through mid-March. Alternatively, when placing an order you could request a later ship date if you are worried about the cold. Thank you!
Our plants are not in danger of dying during the hottest parts of summer, but they do sometimes look stretched or faded when they arrive after spending a week in a dark shipping box. (Only east coast Free Shipping orders are susceptible to this; nearly all other shipments will arrive the same week they are shipped). They will always recover rapidly once removed from the box and given proper care. However, if you need them to look perfect upon arrival, we do not recommend using the free ground shipping method from mid-June through mid-September if you live on the east coast. Alternatively, when placing an order, you could request a later ship date if you are worried about extreme heat. Thank you!
Current Shipping Rates for Fast Standard Shipping 3 - 4 day (based on order sub-total):
|up to $15.00||$3.95|
|$15.01 to $25.00||$4.95|
|$25.01 to $35.00||$5.95|
|$35.01 to $45.00||$6.95|
|$45.01 to $60.00||$8.45|
|$60.01 to $75.00||$9.95|
|Free Shipping Option Unlocked*
|$75.01 to $105.00||$17.95|
|$105.01 to $140.00||$19.95|
|$140.01 to $175.00||$24.95|
|$175.01 to $210.00||$29.95|
|$210.01 to $350.00
These rates are for continental U.S. only. Hawaii and Alaska have different rates.
How Our Succulents are Packed and Shipped
Our succulent plug tray products (soft & hardy) are grown and shipped in plastic plug trays. Select Variety trays are labeled while assorted trays are not. The plants are shipped on the dry side to prevent rotting from occurring during shipment. All plugs will arrive with the feeder roots intact, which reduces the transplant shock. When shipped bare root, feeder roots must re-establish. Plants may be very slightly wilted upon arrival, but will recover rapidly upon receiving water.
Individual Plants, Collections, and Trays with Pots
Most succulents (soft & hardy) are shipped fully rooted in 2.5" square pots, labeled, and placed in an individual bag for shipping. Some Sempervivum are shipped as 1.2" plugs in a labeled bag. Jovibarba heuffelii are shipped as 2.0" plugs in a labeled bag. The plants are shipped on the dry side to prevent rotting from occurring during shipment. All of our plants are easy to transplant out of their original containers. Plants may be very slightly wilted upon arrival, but will recover rapidly upon receiving water.
We pack all shipments by hand, and when necessary, protect them with recycled newspaper wrapping and 100% biodegradable packing peanuts:
- Sempervivum: 2 plugs 1.2" x 1" ea = 1 order, OR 1-3 rosettes planted in a 2.5" square pot = 1 order (available for select varieties only)
- Sedum: 1 plant in a 2.5 " square pot = 1 order
- Heuffelii: 2 plugs 2" x 2" ea = 1 order
- Soft Succulent: 1 plant in a 2.5" square pot = 1 order
Our easy and Secure Online Ordering System is fast and we use the latest technology to ensure your safe shopping. Or you can call us toll free at 1-877-656-4035 or fax us at 530-468-2313. No matter how you place your order with us, we want you to have a shipping experience that exceeds your expectations.
PayPal Notice: Mountain Crest Gardens is a subsidiary of Growpro, Inc. All PayPal transactions and invoices with Mountain Crest Gardens will appear as Growpro Inc
Selection is our choice and will be made for color, texture and variety. We do try to accommodate special requests when possible; call us toll free at 1-877-656-4035.
The online purchase area of Mountain Crest Gardens is secure. This means that any personal and private information you provide to us is protected by encryption and SSL (secure socket layer) technology. Your Credit Card Information is held safely on our secure servers and is not transferred via e-mail at any time. Click here for more info about our Safe Shopping Guarantee.
Sorry, we are not currently offering international shipping.